FAQs Silvercrest Corporate

SilverCrest Frequently Asked Questions

SilverCrest Properties, LLC, founded in 1986, by Michael F. Gould who is currently President and CEO, is a privately-owned senior housing management and development company. Through Mr. Gould’s strategic vision, SilverCrest has grown into a strong regional provider of senior housing with exceptional service. Today SilverCrest has become a company comprised of over 550 employees and 8 different properties presently under management in two states.

Our growth and expertise are in all levels of senior housing and we are proud to have been a part of the pioneering of this niche market since 1986. Over the years, SilverCrest has established a focus in “Wellness” for its residents that continues to set itself apart from the competition.

SilverCrest prides itself in maintaining a dedicated staff that makes a difference in the lives of the seniors we service by practicing our Core Values of R.E.S.P.E.C.T. which is an acronym that stands for the following:

  • R – Resident First
  • E – Equity
  • S – Safety and Security
  • P – Professionalism
  • E – Enriching Lives, Energy and Enthusiasm
  • C – Community
  • T – Team Work

Through this Resident First mindset, SilverCrest continues to develop and manage “Senior Communities of Excellence” that focuses on our resident’s total health through its Wellness Centers in key communities.

Our focus on Wellness is not just a tagline or something we put on our flyers. It’s woven into the programs, services, amenities, and budget in our communities. From fully staffed Wellness Centers to State-of-the-Art equipment, Heated Therapy Pools, Wellness Coordinators and more. We stand out in this Minnesota market of senior living providers.

At SilverCrest Properties, we provide a full spectrum of care options within SilverCare in Minnesota and in Converse, TX (near San Antonio). We have Assisted Living, Enhanced Assisted Living, Reflections Dementia Care, Respite Care and additional Support Services including partnerships with leading physical therapy companies, on-site Physician agencies, podiatrists and hospice providers to all you access to the highest quality care in the comfort of your own home.

In a sentence, in Independent Living, you don’t receive any home health care services or access to an emergency response pendant. Of course, with any care or home that you would choose in our community, there are choices designed to fit what you need and want in a place to call home. Our Assisted Living offers a full menu of personalized services to support you with your daily life activities. We customize your care plan based off your needs and wants after our Registered Nurse meets with you and/or your family as well as communication from your Physician. Our emergency call system ensures access to staff 24 hours a day. Meals, laundry services, housekeeping and other amenities are available at a cost, to all that live in our community, regardless of if they are needing assistance with care.

Our costs vary depending on the market that the community resides in, the style and size of apartment, services, or care that the resident is receiving. We are completely transparent with our costs, and everything is provided in the initial tour and meeting at our communities.

If we’ve learned anything during this pandemic, is that nothing is certain besides the fact that we’ll always put our Residents first. We’ve been challenged significantly in this industry in more than one way, but we’ll keep adapting and thinking creatively in order to provide our residents with the best life that they are capable of living. At times and certainly in the beginning of the pandemic, we had to limit interactions within the community as we keep an eye on local COVID-19 cases or increase masking as well as keeping in communication with families on visitor guidelines. We follow the direction of MDH as well as the CDC for guidelines within our community and continue to encourage and offer vaccination within our communities. Our residents have shared with us on more than one occasion that they are happy to be in a home with staff nearby as well as nearby neighbors within a warm, safe community rather than living in their own home alone, especially during the winter months where it can be quite isolating.

With senior care options and communities all around you, it can be overwhelming beginning the research process. We’re here to help simplify these decisions with some easy steps. Stop over to our Where to Start page that helps guide you through the process with ease. Certainly, if you have a community in mind that you know you want to move to, call or email them and ask to talk to their Sales or Marketing Director. These individuals are highly trained, caring, knowledgeable experts in senior living that just want to help you navigate this challenging time in your life and provide you with tools and resources. They know all the steps you will need to take as well.

Yes, at each of our communities, we have a medication management program, which may be added to an individualized service plan and varies based on regulations. Residents participating in our medication program may choose their own pharmacy or use our preferred pharmacy provider in that region. If a resident prefers to use an alternate pharmacy, the resident and pharmacy must comply with certain requirements.

Upon move-in, our nurses and care team will assess your current health and review your medical history to see how we can best meet your needs. They will also discuss your preferences as well as your normal routines to develop a care plan that’s tailor made for you. This individualized service plan details your care plan and is regularly updated to meet your evolving needs.

We provide continued education and training, clinical care protocols and multiple quality assurance measures to reinforce our strong standards. SilverCrest’s extensive training programs have been developed throughout the years and include classroom, online and hands-on training, and employee shadowing and mentoring.

Our base rate in assisted living, dementia care and enhanced assisted living includes housekeeping, personal laundry and fresh linens and towels each week, an emergency safety alert system with pendent, routine wellness checks, transportation to community programs, and all of our in-house activities. Dementia Care and Enhanced Assisted have inclusive packages. Check with the community you’re interested to find out what is all included as amenities and offerings may slightly vary.

The first step is to arrange a visit to any of our visits is to call them directly or fill out a web form fill on their Contact Us page. During your visit, they’ll discuss your unique personal circumstances with you, show you around our community and find out how we can best support you.

Our programming and activities are designed thoughtfully by each Programming Director and Wellness Coordinators with their residents wants and needs in mind. There may be different outings and specialty programs depending on the geographical region in which our community resides. Our residents engage with one another and our directors at monthly Resident Council where they can share their ideas on what they’d like on the calendar.

Some of our activities include games, discussion groups, outings, happy hour, and more! With Wellness as a focus at SilverCrest, we offer daily programming in each of communities that help our residents stay physically active with chair yoga, walking clubs and pool therapy/classes for those with that amenity. For residents that like to get in touch with their inner spirit, we provide musical programs, classes, and a variety of religious offerings.

There’s always something to look forward to!

While age varies by each community, in general, our residents are in their late 70’s to mid-80’s.

SilverCrest Dining Services delivers a fine dining experience to its residents and guests every day. Chef-prepared recipes made from scratch, thoughtful plating to enhance appeal, served by an attentive staff results in satisfied residents and our guests. We offer three delicious meals a day and our dining services team serve our residents restaurant-style. Emphasizing choice is important. In addition to the unique entrees featured at each meal, we also offer an “always available” menu for our residents. Learn more about our Fine Dining.

Yes, you are welcome to bring your own pet with you! If you are comfortable caring for your pet and they are an appropriate pet for the community setting, we would love for them to join our communities. Guidelines apply and are different at each community.

We work with each family to support their needs as best we can, however, we will take the time we need in order to ensure a successful move in for that individual as well as setting our caregiving team for success. We also prioritize the needs of the residents in our community. The state-wide caregiver and healthcare shortage has presented obstacles in our teams being able to accommodate urgent move-ins like we did in years past. Seniors needing Assisted living, Dementia Care and Enhanced Assisted Living services receive a full in-person assessment facilitated by our Registered Nurse prior to moving in, which helps our care team develop his or her individualized care plan.

Yes, you are welcome to bring your own furniture with you as this is your home! We encourage you to design your apartment to be as comfortable and familiar as possible.

No. Our communities do not require long-term lease commitments. Our leases are month-to-month. We just require a calendar’s month notice if you were to decide to move out.

Yes, we do offer short term stays at each of our communities. A short-term stay (Respite) is a convenient option when planned or unforeseen circumstances occur such as an extended family vacation or recovery from an illness.

Yes! At all our communities, couples can live together in their own apartment surrounded by their familiar belongings. Second occupancy fees may apply.

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No matter where you’re at in your journey, we’d love to be a resource. Let us know what questions you have or how we can help.